We are proud of our products
Payments& delivery
Payments
For foreign customers, we mainly collect payment through Paypal and T/T. If you need any assistance, please feel free to communicate with us via email. For Chinese customers, we also have many flexible payment methods, feel free to e-mail us, too. All payments are processed securely by a third-party payment provider, and are protected by encryption.
Our e-mail: info@baopujade.com
DELIVERY
We support self-pickup in China, domestic express delivery in China, international express delivery and follow-up delivery by international insurance companies.
All of our products will be insured.
We usually send orders within 48 hours, and depending on the delivery options you want, usually, you will receive them within 1-15 working days.
*According to the latest regulations of China Postal Law, the actual declared price of goods priced higher than 3,500 US dollars exceeds the allowable range of express delivery, so please contact us by email to obtain a DDU quotation.
Of course, it would be best if you can pick it up in China. We also support delivery to your freight forwarder, company, or friends. Please communicate with us via email for details.
Our e-mail: info@baopujade.com
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Refined Return Policy
Welcome to Baopujade, where every piece is a masterpiece crafted with precision and care. Should you encounter any concerns with your purchase, we are dedicated to providing you with an exceptional return experience. Please review our return policy tailored for our esteemed clientele:
Return Procedure
In the rare event that you receive damaged products, we kindly request you to contact us promptly at info@baopujade.com. Share an unboxing video of the package to assist us in confirming the condition of your order. Our dedicated team is ready to provide you with personalized assistance.
For any issues related to shipping or delivery, we encourage you to reach out to us via email. To expedite the process, include your order number and confirm your complete shipping address in your information form.
Important Considerations:
Nature's Unique Touch:
Natural jade may showcase impurities, and meteorites can bear natural cracks. Variations in color between photos and the actual item may arise due to different devices and monitors.
Return Requirements:
Should you need to return an item, kindly ensure the brand label and electronic certificate label (if applicable) remain intact and unaltered on the string. In the presence of a physical certificate, include it with your return. In essence, send back the item in its original condition.
Timeframe for Returns:
All returns must be initiated within 30 days from your purchase. Eligible returns must be unused, unworn, unwashed, and maintained in the pristine condition in which they were received. This includes the original packaging and all labels.
Return Processing Details:
It is imperative that returns are processed and submitted first. The buyer assumes responsibility for shipping/express delivery charges, appraisal charges, insurance charges, return charges, and any secondary appraisal charges following the return.
Cancellation Policy:
Once an order is arranged for delivery, cancellation is regrettably not possible. However, upon receiving the package, you have the option to retain it or contact us for a return. For cancellations before shipping, our customer service team is at your disposal via info@baopujade.com.
Special Requirements:
If Taoist or Buddhist consecration is necessary, please inform us at least five working days in advance via email.
Enhanced Verification:
Prior to delivery, an express delivery packaging video will be emailed to you. Consider recording an unboxing video upon receipt to ensure the safety and authenticity of the product. This video may prove valuable in assisting you with any rights defense against the express delivery company.
Exclusive Experiences:
For those desiring to visit our Xinjiang jade base, please arrange a two-day advance appointment via email. Self-pickup in specified cities in China can be arranged, but additional delivery fees may apply. Kindly communicate via email at least two working days in advance.
Customization Requests:
If you desire personalized or customized products, please communicate the details with us via email: info@baopujade.com
High-Value Product Assurance:
For products of considerable value, we entrust an insurance company for international price insurance and delivery.
Flexible Payment Options:
If alternative payment methods, such as international business-to-business T/T, are preferred, feel free to reach out to us via email.
Exceptional Customer Support:
For any additional assistance or inquiries, our team is readily available to assist you via email.
Unique Products, No Exchanges:
Please note that each product from Baopujade is unique and, regrettably, cannot be exchanged.
Items Excluded from Returns:
Products marked as Discounted are non-returnable.
Items must be returned unused, unworn, unwashed, with all tags attached, and in their original condition. Returns cannot be combined with multiple orders.
The following items cannot be returned: Discounted items, Customized Items, deposit.
Return Approval and Inspection:
We reserve the right to refuse returns displaying signs of wear or those failing to meet the specified criteria.
Please refrain from sending back items without prior contact with our team.
After receiving the return, a thorough inspection will be conducted and submitted for secondary appraisal. Refund processing results will be communicated via email.
Return Process:
Should you wish to initiate a return, kindly send an email to info@baopujade.com, specifying the item(s) and the reason for return. If you opt to use your own shipping method, please be advised that Baopujade is not liable for the loss or damage of goods caused by your chosen service provider. We recommend selecting a shipper with a tracking number for added security.
International Shipments:
For shipments outside of China, please note that import duties, taxes, and VAT charges are not included in the item price or shipping charges. These additional charges are the buyer’s responsibility.
At Baopujade, we cherish your trust in our craftsmanship and are dedicated to ensuring your satisfaction. If you have any further inquiries or require additional assistance, please do not hesitate to contact us via email: info@baopujade.com
Thank you for choosing Baopujade.